The customer is responsible for the postage on non-faulty or unwanted items. On receipt we will inspect the item and process refunds within 14 days. If the returned goods are damaged through transit, it is the senders' responsibility to claim from the courier used. The goods will remain the buyers' responsibility until returned. The item must be returned in its' original condition and packaging, or it will not be accepted under our returns policy. If for any reason you wish to return an unwanted item, we ask that you contact us to confirm your intention and return the item within 14 days of receipt. Curiosity Interiors will refund postage on faulty items. If any of the packaging is damaged the goods are to be refused by the customer and not to be signed for. We cannot accept responsibility of damages after 48 hours. We will then contact you to discuss a replacement or refund option. Photographic evidence of damage will be required. Returns must be made within 14 days of receipt. In the event that your item has arrived damaged, please email within 48 hours of receipt to report the damage. We work hard to ensure that all our goods are delivered to you in perfect condition. Delivery charges to remote areas may incur a surcharge, which is calculated by the size and weight of your order. We also deliver to the remote areas of the UK including the Scottish Highlands, Scottish Isles, Ireland, The Isle Of Man and The Isle Of Wight. We deliver to the whole of the UK mainland. Due to the vast amount of products we have on our website and the fast turnover, it is impossible to always maintain stock level information. Our delivery time-scales stated on the website are approximate only. No compensation will be offered for late deliveries in any event. If delivery is not possible within the specified time we will not be obliged to offer any compensation for disappointment suffered. Where we are unable to supply goods within our advertised time-scale, we will contact you. We aim to fulfil your order by the approximate delivery date provided, unless, there are circumstances beyond our control which prevent us from doing so. An adult must be available at the delivery address to provide a signature and acknowledge their receipt in a safe and satisfactory condition. In this case we re-charge the amount paid for delivery to cover the cost of re-sending your order. If delivery is unsuccessful, the goods will be returned to us. Couriers will attempt to deliver three times. Delays and extra charges may apply to over sea orders e.g. These deliveries will be despatched on Tuesday's and Thursday's for Next day delivery to UK mainland. We use couriers DPD, APC and Evri for small goods delivery. You should measure any door-ways, corridors or staircases that the product will have to pass through, including space for manoeuvring and turnings. Dimensions specified on our website are approximate only. Please be certain your purchase will fit into the required space to avoid disappointment before you buy. In the event of our products being delayed, we shall contact you. These options are available at the time of order and therefore please select either 'delivery' or 'customer collection'. You may alternatively choose, when ordering, to collect your order from our store Curiosity Interiors, 37-39 King Street, Alfreton, Derbyshire, DE55 7BY. Please note customers shall be re-charged for a second delivery if they are not home on the agreed pre-arranged delivery date. When your order is ready for dispatch, a member of staff will contact you to agree a delivery date. We ask that you provide appropriate protection to any surfaces you wish to protect, and provide ample room for assembly.ĭeliveries made by us at Curiosity Interiors will be made to the address specified when placing your order. in your home we cannot be held responsible for household damages that may occur. If we are assembling items such as wardrobes etc. You should measure any door-ways, corridors or staircases that the product will have to pass through, including space for manoeuvring and turning.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |